Chronopost is our official courier for deliveries to France and Europe.
Shipping costs will be automatically calculated upon order confirmation and included in the same.
Shipping is free for orders exceeding 300.00 EUR.
Delivery times depend on the goods' geographical destination. All deliveries to France and Europe normally occur within 3-7 days from the shipment day (excluding holidays).
Finally, shipments outside Europe normally take 10 to 15 business days from the date of shipment.
Orders received during the weekend (i.e. from Friday afternoon to Sunday night) will be shipped on the following Monday or Tuesday.Delivery times are, in any case, approximate and not binding.
Important things to know about shipments to Russia to USA and other countries .
Please be aware that US , Russia or other Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will have one week to provide this information.
Orders are shipped by Marino Madi Fr from Monday to Friday 8:30 -14: 00, excluding holidays. Orders placed during the weekend will be processed starting from the following Monday morning.
Orders are shipped on the first business day after the order placement date.
In case a product already ordered is no longer available, Marino Madi Fr commits to sending an e-mail to the customer to inform him/her that the ordered item cannot be sent.The customer will then be allowed to choose whether to have the full amount credited to his/her account or credit card as soon as possible or replace the garment.
By accessing their personal area directly, Customers can view information about the status of their order.
As soon as an order is shipped, Marino Madi Fr sends Customers an e-mail with the tracking number provided by Chronopost Customers can track the status of their order directly on their personal area or by visiting www.chronopost.fr
Marino Madi Fr shipments are insured against theft and accidental damage. The insurance loses its validity once the goods have reached their final destination.
Once they receive the goods, customers are kindly asked to carefully inspect the package before signing the proof of delivery.Should the package look tampered with for any reason, customers are kindly asked to sign conditionally or reject the delivery.In case the goods have been accepted with an unauthorised signature or the package has been evidently tampered with, customers are kindly asked to immediately report the fact and contact Marino Madi Fr within 3 days.
If, for any reason, the goods cannot be successfully delivered to the address provided by the Customer in the commercial contract, the Customer him/herself will likely have to pay for the return of the package to the sender. Such amounts will be deducted from any refund due to the Customer by Marino Madi Fr .
